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Frequently Asked Questions




General Questions


HOW DO I DETERMINE WHICH KIT I NEED TO LEVEL MY VEHICLE?

The ride height of each vehicle varies with each make and model. To level your vehicle, you need to first figure out the current height of our front and rear. Measure from the center axle to the top of the wheel well. Now subtract the lower measurement from the higher measurement and this number will tell you what lift kit to purchase.

Example: If the front height is 18" and the rear height is 20". 20-18=2". So you would need a 2" front leveling kit to level out your vehicle.

For more information you can visit our Tips on how to find the right Lift Kit for you. Lift Kit 101.

 

WHY AM I LIFTING MY TRUCK HIGHER IN THE FRONT?

This has to do with the factory rake of your vehicle. The rear lift is higher than the front for factory models. So our full lifts kits allow you to level out your truck making it look much better.

You can refer to our Tips on how to find the right Lift Kit for you. Lift Kit 101 for more information.

 

CAN I USE THIS KIT ON TOP OF ANOTHER SUSPENSION LIFT KIT?

Our suspension lift kits are designed and tested to work with factory suspension components ONLY and should never be used on any vehicles with a suspension lift kit already installed. However, our suspension lift kits can be used in conjunction with a body lift.

 

DO I NEED TO GET EXTENDED SHOCKS FOR YOUR KIT?

SDT Leveling and Lift kits are designed to work with OE suspension components, so extended shocks are not required to get the kit installed and achieve your lift.

However, vehicle manufacturers recommend replacing shocks or struts at 50,000 miles. So if your vehicle is past this, or getting close to, it may be in your best interest to replace them at the time of installation.

In addition to this, while not required, extended length shocks will allow the suspension to articulate more and provide the most benefit from your new lift kit. 

 

WHY IS THE SPACER IN THE KIT THAT I RECEIVED NOT THE SAME THICKNESS AS THE LIFT THAT I ORDERED?

Sometimes, the spacer thickness is less then the advertised lift due to the motion ratio of your vehicle. Most lift kits are designed on the principle of motion ratio, so even though the spacer is small, it will give you a full amount of lift. The way this works is once you install the spacer, it will be changing the angle of the lower control arm, steepening the angle, and that will account for the additional lift, so once you install it you will see the full amount of lift height.

 

AFTER INSTALLING YOUR KIT, WILL I HAVE ISSUES WITH BALL JOINTS POPPING OUT?

Street Dirt Track kits are designed to work in conjunction with factory components. your ball joints will still function properly once the kit is installed

 


Warranty Information


WHAT IS THE WARRANTY ON YOUR PRODUCT?

Street Dirt Track's Unlimited Lifetime Warranty does not cover cosmetic damages or any product that has been: altered, abused, installed on an application that the product was not advertised for, installed incorrectly, or used in any racing/competition applications. Furthermore, the Unlimited Lifetime Warranty is only valid on the parts that came in the original purchased kit*** and does not extend to the rest of the vehicle or surrounding parts.

Street Dirt Track's unlimited lifetime warranty is only valid on parts that came inside of the original purchased kit and only guarantees those parts to be free from manufacture and material defect.

***Please go to our warranty page for more information.

WILL INSTALLING ONE OF YOUR KITS AFFECT MY FACTORY WARRANTY?

Most of our products do not affect your factory warranty because there are no permanent modifications to your vehicle. Dealerships in certain regions have their own policies when it comes to vehicle modifications covered under factory warranty. We always recommend that you check with your local dealership about whether adding any BlackPath product will void your warranty..

  


Shipping & Returns


WHEN DO YOU SHIP?

All orders will ship within 24-48 hours after order is received and cleared. (Weekends and Holidays excluded). 

USPS Priority Shipping will be used to ship unless otherwise stated. USPS normally takes 2-3 days with their Priority Service

Larger oversized items may use FedEx Shipping which takes 4-5 days.

You can refer to our Shipping Page for more information.

 

DO YOU SHIP OUTSIDE THE UNITED STATES?

Yes we do. We ship to Canada, Mexico, and all countries outside of the United States.

All orders will ship within 24-48 hours after order is received and cleared. (Weekends and Holidays excluded). 

You can refer to our Shipping Page for more information.

WHAT IS YOUR RETURN POLICY?

We have a 30 Day Satisfaction Guarantee after you receive the kit. If you do not like it for any reason, please contact us and you can return it for a full refund or exchange it with another kit of equal value. 

After 30 days: all returns will be accepted and a refund will be issued minus a 20% restocking fee.

After 60 days: all returns will be accepted and a refund will be issued minus a 50% restocking fee.

After 90 days: all returns will be accepted and no refund will be issued.

Shipping will only be refunded for manufacturer or product defects for returns within the first 30 days.

Please Contact Us first if you do wish to return an item to receive a return authorization. Any items returned without a return authorization will not be valid for a refund.

Our products are all covered with Street Dirt Track's Unlimited Lifetime warranty. Please go to our warranty page for more information.

 


Contact Information


HOW DO I CONTACT STREET DIRT TRACK?

For any general questions, you can email us: info@streetdirttrack.com or fill our a form our contact page.

 

HOW DO I CONTACT YOU ABOUT AN EBAY ORDER?

For any general questions regarding your order, you can email us: info@streetdirttrack.com or fill our a form our contact page.

If you ordered through our eBay store and have a question regarding the product, please contact us through eBay messaging. This ensures that you are protected under eBays' buyer protection policy.

HOW DO I CONTACT YOU ABOUT AN AMAZON ORDER?

For any general questions regarding your order, you can email us: info@streetdirttrack.com or fill our a form our contact page.

For any other issues, please contact us through Amazon messaging. This ensures that you are protected under Amazon's buyer protection policy.

HOW DO I BECOME A DEALER?

We are always excited and looking for more people to join the Street Dirt Track family. 

To start your dealer application process, simply fill out the form on our Dealer Page.